As Director of Service Delivery for The Karis Group, Felicia leads the specialized team that helps members navigate the healthcare marketplace and negotiate out-of-pocket medical bill balances. Felicia is committed and passionate about providing excellent service – finding solutions and bearing the burden of members in need of patient advocacy.
Felicia graduated from the University of Texas at San Antonio with her Bachelor of Science degree in Health Education with a minor in non-profit followed by her Master’s degree in Business Administration. Felicia worked in the major medical insurance industry and private Oncology, Dermatology and Pathology medical entities.
She brings a unique perspective in leading the Service Delivery team as she was an expert Patient Advocate, then excelled as a Client Services Manager; her experience lends itself to the importance of integrity and grace with every Member request, each Client expectation and Provider relationship.
Learn a little more about Felicia:
Currently Reading: “Dare to Lead”
Just Read: “Excellence Wins”
Favorite Weekend Activity
Breaking bread with friends and family
“Always deliver more than expected” – Larry Page, Co-Founder Google