It feels good to reduce the chaos, confusion, and frustration of healthcare for your members. But our proven advocacy solutions also help build real, sustainable value for your plan.
Our navigation solutions lead your members through the maze of today’s complex healthcare system—before, during, and after a healthcare event—maximizing utilization efficiency.
Our negotiation solutions employ dedicated advocates working for members to help eliminate waste and overbilling and lighten the financial load of members’ out-of-pocket obligations.
The result? Reduced plan costs with increased member satisfaction and loyalty. You know, value.
The basis of advocacy is to have someone on your side. Members want the confidence of knowing their advocate is working on their behalf—and no one else’s—when dealing with complex and intimidating issues. According to Nelson Research , after “no cost” (28.8%), members’ top-three most-important features in an advocacy service are:
A neutral advocate (not the insurer): 21.9%
Alternatives that will help save money: 18.4%
Professional medical bill negotiators: 17.7%
Research suggests that adding advocacy services increases NPS by 18.7% on average. However you make advocacy available to your members, our solutions will allow you to offer a plan that they will find extraordinarily valuable, with personalized, high-touch services that help them navigate today’s healthcare system saving time and money, and help you contain plan costs.
We bring 23 years’ experience in the industry based on honesty, integrity and focus.
We’ve delivered discounted savings of 44% to our clients since 2007.
99% satisfaction rating from members.
Let’s explore what we can do for you and your members.
