Print thisImproving Member or Employee Satisfaction
Karis finds that many of the members (or employees) who utilize our Patient Advocacy service are the same individuals who may perceive that a health benefit plan failed them in their most desperate hour. Though a plan may have exceptional discounts or rich reimbursement schedules, members may experience a substantial gap between their bills and ability to pay. This situation often leaves members with a crippling financial burden and without the knowledge or expertise necessary to successfully navigate a bewildering medical billing system.
Our Patient Advocacy service significantly improves member satisfaction and retention at this critical juncture by providing members with personal attention and a customized solution focused on their unique needs and situation. Karis' approach and results substantially improve members' assessment of the value of a health benefit plan. This results in fewer complaints, less attrition and more positive word of mouth referrals. How many other services do you have that simultaneously attract and retain more members?
