About Patient Advocacy

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We appreciate the opportunity to assist you by working diligently to find the most cost effective way to resolve your medical bills.  The information provided below is intended to help you understand more about who we are and what we do so your expectations will be met or exceeded by our professional and courteous staff.

Summary of the Patient Advocacy Process

• When we receive notice of your case (eligible medical bills or needs) from your plan provider, we enter your contact information and any information we are provided about your bills into our system.
• Shortly after receiving this information, a member of our staff will contact you by phone to verify the information provided and to obtain any other information that is needed to begin working on your case.
• Depending on your financial situation, location and providers, your negotiator will develop a customized strategy that may include applying for financial assistance, negotiating a reduced settlement or negotiating a workable payment plan.
• Our goal is to find a solution that genuinely works for you and the providers involved by whatever reasonable means available.  We believe that providers are entitled to compensation for the medical care they provide, but also believe that as a self-pay patient you are entitled to a fair rate and should be able to take advantage of financial assistance programs if you desire to do so and are eligible.
• Throughout the process described above, your negotiator will keep you updated on the status of your case.  You may call or e-mail your negotiator at anytime to get an update on your case or relay new information that may be helpful for your negotiator to consider.

It's our pleasure to serve you.  If you have additional questions about us or our services, please contact your plan provider or click here to read our FAQ page.