Print thisFrequently Asked Questions from Patients
What are Karis' hours?
Karis is open from 9 am through 5 pm Central Standard Time (CST) Monday through Friday. Karis is closed for major holidays.
Why did my call to Karis go to voicemail?
Karis staff members are on the phone for most of the day negotiating between patient and providers or processing new service requests with patients. If for some reason no one can take your call, leave a voicemail and one of our staff will return your phone call promptly.
Why am I being asked to provide sensitive financial information to Karis?
We understand and appreciate your reservations about sharing sensitive financial information with us. Please know that we only ask for information that is necessary for Karis and providers to evaluate which options may be available to help resolve your medical bills in the most cost-effective manner possible.
Do I have to provide a copy of my medical bills with the Medical Information Release Form?
Yes, if possible. Having the bill in hand helps us to work on your case more efficiently. In most cases, itemized bills are not necessary unless specifically requested by your negotiator.
If you do not have copies of your bills available or you are only scheduled for admission, please go ahead and send in your Medical Information Release Form anyway.
Who should sign the Medical Information Release Form?
The patient, or if the patient is a minor (under 18), the parent or legal guardian of the patient.
What is the average length of time it takes Karis to resolve a case?
Most cases are resolved within 30-60 days after we receive necessary paperwork including a properly signed Medical Information Release Form. Delays are generally due to waiting for paperwork to be delivered, received or completed. In some cases, provider billing departments and government offices are overwhelmed, resulting in delays that are beyond our control. In such cases, we will frequently update you and your providers on the status of your case.
Do you have any definitions available for all the terms used on medical bills?
We sure do. Please click here to view a list of definitions we've compiled.
